Summary / Purpose

This article explains how to resolve the "No Associated Company found" error that may occur when attempting to log into the Service Pro mobile application.

Pre-Requisites

• iOS or Android device with the Service Pro 3 mobile app installed
• Valid login credentials for Service Pro
• Access to the App Store or Google Play Store

Instructions

Step 1: Clear App Data

1. Open the Service Pro 3 app on your device.
2. Tap the Gear (Settings) icon.
3. Scroll to the bottom of the settings menu and tap Clear Data.
4. Wait a few minutes for the process to complete. A confirmation message will appear when done.
5. Completely close the Service Pro app.

Step 2: Reinstall the App

1. Uninstall the Service Pro 3 app from your device.
2. Reinstall it from the App Store (iOS) or Google Play Store (Android).
3. Open the reinstalled app.
4. Log in using your valid Service Pro credentials.

Expected Result

After reinstalling and logging in, the "No Associated Company found" error should be resolved and the user should gain access to the Service Pro mobile app successfully.

Troubleshooting

• Issue: The error persists after reinstalling
  Solution: Confirm the user account is active and associated with a company in the Service Pro backend. Contact IT support for further assistance.
• Issue: App fails to download or install
  Solution: Ensure the device has enough storage and an internet connection. Retry from the App Store or Google Play Store.

Related Articles

• None currently available

Reference Information

Applies to: All Employees using the Service Pro mobile application

Tags: Service Pro, Mobile App, Error

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