Summary / Purpose

This article explains how to clear local data in the Service Pro mobile application to resolve sync issues and ensure the app reflects the most accurate data from the central database.

Pre-Requisites

• Access to the Service Pro mobile application
• All work must be completed and synced before deletion
• Internet connection on the mobile device

Instructions

Step 1: Prepare for Deletion

1. Ensure the technician has completed and synced all assigned work in Service Pro.
2. Be aware that clearing local data will permanently delete all unsynced records from the device.

Step 2: Access Local Data Management

1. Open the Service Pro app on the device.
2. If currently signed in, log out to return to the login screen.
3. On the login screen, tap the gear/starburst icon in the upper-right corner to access the settings menu.

Step 3: Delete Local Data

1. In the settings menu, tap on Manage Local Data.
2. Select Delete Local Data.
3. Confirm the action when prompted by tapping Yes.

Expected Result

After clearing local data, Service Pro will be reset and will reflect only the most recent synced data from the database after the next login and sync.

Troubleshooting

• Issue: Technician loses unsynced work
  Solution: Always verify that all data has been synced before performing a local data reset.
• Issue: App does not show updated data after deletion
  Solution: Restart the device and relaunch Service Pro to trigger a full re-sync.

Related Articles

• None currently available

Reference Information

Applies to: IT Admins / Field Technicians

Tags: Service Pro, Mobile App, Sync, Local Data

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