Summary / Purpose

This article explains how to send a fax using your email account and the ctcloudfax service by formatting your message and attachments correctly.

Pre-Requisites

• Access to your work email account
• Scanned documents in PDF format
• Authorization to use the ctcloudfax service

Instructions

Step 1: Prepare Your Email

1. Open your work email account and create a new message.
2. Attach the scanned documents you want to fax. PDF format is preferred and most reliably supported.

Step 2: Address and Send

1. In the To field, enter the recipient’s fax number followed by @ctcloudfax.com (e.g., 1234567890@ctcloudfax.com).
2. Add a subject and email message body if needed. These will appear on the cover sheet of the fax.
3. Click Send to transmit the fax.

Expected Result

The recipient will receive the fax at their fax machine, and you should receive a confirmation email indicating whether the fax was successfully delivered or if it failed.

Troubleshooting

• Issue: No confirmation email received
  Solution: Check your Sent folder to ensure the email was sent. If you don't receive confirmation after 10 minutes, verify the fax number format and resend.
• Issue: Attachment format not supported
  Solution: Convert your documents to PDF before attaching. Other formats may not be compatible with ctcloudfax.

Related Articles

• None currently available

Reference Information

Applies to: All Employees

Tags: FAX, Email, ctcloudfax

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