Summary / Purpose

This article explains how to access the Microsoft Security Info portal to reset or reconfigure your Multi-Factor Authentication (MFA) settings for your Microsoft 365 account.

Pre-Requisites

• Access to your Microsoft 365 account
• Network or internet connection
• Ability to receive authentication codes (via email, phone, or authenticator app)

Instructions

Step 1: Open the Security Info Page

1. Navigate to My Sign-Ins | Security Info.
2. Sign in with your Microsoft 365 credentials when prompted.

Step 2: Reset MFA Settings

1. Once signed in, you will see your current list of authentication methods.
2. To remove a method, click Delete next to it.
3. To update a method, click Change and follow the prompts.
4. To add a new method, click + Add sign-in method and select your preferred option.

Expected Result

After completing these steps, your MFA settings for Microsoft 365 will be updated or reset, allowing you to authenticate using your preferred sign-in method.

Troubleshooting

• Issue: You don’t have access to any of your previous MFA methods
  Solution: Contact IT support to verify your identity and have your MFA reset manually.
• Issue: Page doesn’t load or shows an error
  Solution: Ensure you are connected to the internet and using a supported browser. Try clearing your cache or using incognito mode.

Related Articles

• None currently available

Reference Information

Applies to: All Employees

Tags: Password, MFA, Microsoft

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