Summary / Purpose

This article explains how to periodically clean up your Deleted Items folder in Outlook Webmail to manage storage space efficiently.

Pre-Requisites

• Access to your organization’s Outlook Webmail account
• Internet connection

Instructions

Step 1: Access Storage Settings

1. Go to https://outlook.office.com/mail/options/general/storage.
2. Sign in with your work email credentials if prompted.

Step 2: Trim Deleted Folder

1. In the Storage section, locate the Deleted Items folder.
2. Click the Empty icon next to the folder name.
3. Choose one of the available age filters (e.g., 3 months and older, 6 months and older, or 12 months and older).
4. Confirm the action to permanently delete those older messages.

Expected Result

Older messages in your Deleted Items folder will be permanently deleted, helping free up storage space in your mailbox.

Troubleshooting

• Issue: "Empty" button not responsive
  Solution: Refresh the page or try accessing the settings in a different browser such as Chrome or Edge.
• Issue: Messages are not being deleted
  Solution: Make sure a time range has been selected before confirming the deletion action.

Related Articles

• None currently available

Reference Information

Applies to: All Employees

Tags: Email, Outlook, Storage, Deleted Items

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