Summary / Purpose

This article explains how to access and clean up your email archive using Outlook Webmail to free up storage space and maintain mailbox hygiene.

Pre-Requisites

• Access to Outlook Webmail: https://outlook.office.com
• Active Microsoft 365 email account

Instructions

Step 1: Open Outlook Webmail

1. Go to https://outlook.office.com.
2. Sign in using your Microsoft 365 credentials.

Step 2: Access Storage Settings

1. Click the gear icon (⚙️) in the top-right corner to open Settings.
2. Scroll to the bottom and click View all Outlook settings.
3. Navigate to General > Storage.

Step 3: Review and Clean Up In-Place Archive

1. Select the In-Place Archive tab to review archived content.
2. Look for emails older than two years and consider deleting or archiving them externally if not needed.
3. Empty the Deleted Items folder if it contains unnecessary emails.
4. Check other folders such as Sent Items or custom folders and clean them up as needed.

Expected Result

After completing these steps, older and unnecessary emails should be removed from your In-Place Archive, freeing up storage and improving mailbox performance.

Troubleshooting

• Issue: Cannot access Storage settings
  Solution: Try accessing Outlook Webmail from a different browser or clear your current browser’s cache and retry.
• Issue: Unable to delete archived items
  Solution: Verify that you have the correct permissions. If the problem continues, contact IT Support for assistance.

Related Articles

• None currently available

Reference Information

Applies to: All Employees

Tags: Email, Archive, Outlook, Storage

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