Summary / Purpose

This article explains the correct process to print a Picking Ticket from an Item Fulfillment (IF) record associated with a Sales Order (SO). Printing from the IF ensures the ticket reflects the actual items and quantities being fulfilled, with the correct print form.

Pre-Requisites

• Access to NetSuite with a role that can view Sales Orders and Item Fulfillments.
• Permission to print/preview transaction forms (Picking Ticket).
• The Sales Order must have at least one associated Item Fulfillment record.

Instructions

Step 1: Locate the related Item Fulfillment

1. Open the Sales Order (SO) you need to pick.
2. Scroll to the bottom and select the Related Records tab.
3. Click the Related Records subtab (if not already selected).
4. In the list, find the Item Fulfillment linked to this SO and click its Date to open the IF record.
5. Tip: If multiple IFs exist, choose the one with the correct status/date for the current pick.

Step 2: Print the Picking Ticket from the IF

1. On the Item Fulfillment record, locate the Print Picking Ticket button at the top (header area).
2. Click Print Picking Ticket. NetSuite will generate a PDF of the picking ticket.
3. The generated PDF is automatically attached to the IF under Communication > Files at the bottom of the record.

Step 3: Download or share the PDF

1. On the IF record, go to Communication > Files.
2. Click the PDF file name to open it, then use your browser’s download or print options as needed.
3. Share the downloaded PDF with the warehouse or any recipient who needs the Picking Ticket.

Expected Result

After completing these steps, a Picking Ticket PDF is generated from the Item Fulfillment, attached to the IF record, and available to download/print or share. The ticket reflects the actual lines and quantities on the IF.

Troubleshooting

• Issue: The Print Picking Ticket button is missing on the IF.
  Solution: Ensure your role has permission to print transaction forms and that you are on the Item Fulfillment record (not the Sales Order). If still missing, contact a NetSuite Admin to confirm form permissions and Pick/Pack/Ship feature settings.
• Issue: No Item Fulfillment appears under Related Records on the SO.
  Solution: The order may not be fulfilled yet. Create or request creation of an Item Fulfillment for the SO before attempting to print the picking ticket.
• Issue: The PDF did not download or open.
  Solution: Check if your browser blocked pop-ups/downloads. Alternatively, retrieve the file from Communication > Files on the IF and download from there.
• Issue: The Picking Ticket contents look outdated or incorrect.
  Solution: Confirm you opened the correct IF (latest revision/status). If SO lines changed, ensure the IF reflects the intended quantities, then reprint from that IF.

Related Articles

• None currently available

Reference Information

Applies to: Warehouse Staff, Customer Service, Sales Ops, NetSuite Admins

Tags: NetSuite, Item Fulfillment, Picking Ticket, Warehouse, PDF

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