Summary / Purpose

This article explains how to use the New Request Intake Form to submit a request for a new system solution, feature enhancement, integration, or change request. It also outlines what happens after submission, including prioritization and review by the Review Committee.

Pre-Requisites

• Access to the New Request Intake Form
• Clear understanding of the proposed change or enhancement
• Authorization from your department or business sponsor if required

Instructions

Step 1: Open the Request Form

1. Click the link to access the New Request Intake Form.
2. Log in using your company credentials if prompted.

Step 2: Complete Required Information

1. Select your Department.
2. Enter a short and clear Title for the request.
3. Choose the Type of Request (e.g., New Solution, Feature Enhancement, Integration, or Change Request).
4. Provide a Detailed Description of what is being requested and why.
5. List any Related Systems affected by this request.
6. Explain the Business Purpose and why this request is important.

Step 3: Describe Benefits and Urgency

1. Summarize the Expected Benefits and include a Description of Benefits.
2. Select the Urgency Level.
3. Estimate the Number of Users Impacted.
4. Provide a Requested Delivery Date if known.

Step 4: Final Information and Submission

1. Identify any Known Dependencies or Constraints.
2. Enter a rough Estimate of Potential Cost Savings / Revenue if available.
3. Explain the Risk if Not Implemented.
4. Indicate if a Workaround is Currently Available and describe it if yes.
5. Specify if Approval is Needed From someone else.
6. Click Submit to send the request to IT for review.

Expected Result

After submitting the form, you will receive a confirmation and your request will be reviewed by the IT team and then routed to the Review Committee for prioritization and approval.

Troubleshooting

• Issue: Form link is not accessible
  Solution: Confirm you're connected to the company network or VPN and contact IT support if the issue persists.
• Issue: Not sure how to answer a specific question
  Solution: Reach out to your department lead or the IT team for clarification.
• Issue: No response after submitting
  Solution: Follow up with the IT team to check the status of your request.

Related Articles

• None currently available

Reference Information

Applies to: All Employees submitting IT-related system requests

Tags: IT Requests, Change Management, Enhancements, Intake Form

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