Summary / Purpose

This article explains how to submit a new IT support request using the PMC IT Help Portal at pmc.helpspot.com.

Pre-Requisites

• Internet access
• PMC email address

Instructions

Step 1: Access the Help Portal

1. Open a web browser and go to pmc.helpspot.com.
2. If prompted, sign in using your PMC email and password.

Step 2: Submit a New Request

1. Click on Submit a Request on the homepage.
2. Select the most relevant category from the dropdown list (e.g., Hardware, Software/Application, NetSuite, etc).
3. Fill in the following required fields:
   • Name and Email
   • Questions: Dedicated questions depending on the category selected
   • Details: Provide additional details above and beyond the pre-defined questions. 
   • Attachments: Upload screenshots, error messages or documents if helpful
4. Click Submit Request.

Step 3: Track Your Request

1. After submission, a confirmation page will display your request number and access key.
2. To check the status, view or provide updates, return to the homepage and click Check on a Request.
3. Use the Access Key to search for your ticket.

Expected Result

After completing these steps, you should receive a confirmation email. An IT team member will review your request and respond according to standard SLA timeframes.

Troubleshooting

• Issue: Submitted request is missing attachments
  Solution: Log in to HelpSpot, locate your request under "Check on a Request," and add attachments via the update form.

Related Articles

• None currently available

Reference Information

Applies to: All Employees

Tags: IT Request, Help Portal, Support Tickets

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