Summary / Purpose

This article explains how to install the WalkMe browser extension, which provides interactive guidance and automation within PMC Commercial Interiors’ supported web applications.

Pre-Requisites

• A supported web browser (Google Chrome or Microsoft Edge)
• PMC network access or VPN if working remotely
• Administrator rights may be required on managed devices

Instructions

Step 1: Access the WalkMe Extension Page

1. Open your preferred browser: Google Chrome or Microsoft Edge.
2. Go to the official WalkMe extension page:
   https://account.walkme.com/ExtensionDownload/downloadPage.html?guid=9ffdb74b50ce4242a7fe261e0dcb92d8&customer=PMC_CommercialInteriors&profile=default

Step 2: Install the Extension

1. Click the appropriate Download or Install button based on your browser.
2. Follow the browser’s instructions to complete the installation process.
3. After installation, verify that the WalkMe extension is enabled by checking your browser’s extensions or add-ons settings.

Expected Result

Once the extension is installed and active, the WalkMe widget will appear in supported web applications, providing in-app guidance and workflow support as designed by PMC Commercial Interiors.

Troubleshooting

• Issue: Extension fails to install due to permission restrictions
  Solution: Contact IT support to obtain administrator rights or request the extension be deployed to your device remotely.
• Issue: Extension installed but not functioning
  Solution: Ensure the extension is enabled in browser settings and refresh the affected web application page.

Related Articles

• None currently available

Reference Information

Applies to: All Employees using systems that leverage WalkMe for user guidance and workflows

Tags: WalkMe, Browser Extension, Chrome, Edge

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